Telegram Calls Not Working? Fix Dropped Audio/Video Calls (Wi-Fi & Mobile Data)

1. Check Your Internet Connection

A stable internet connection is crucial for clear, uninterrupted Telegram calls. Follow these steps to verify your connection:

• Switch Networks: If you’re on Wi-Fi, try switching to mobile data (or vice versa) to see if the call quality improves.
• Restart Your Router or Device: A simple reboot can resolve temporary connectivity glitches.
• Use a Speed Test: Check if your upload and download speeds are sufficient (ideally 1 Mbps or higher for video calls).

2. Update the Telegram App

Outdated app versions can contain bugs that affect call performance. Make sure you have the latest version of Telegram installed:

• Android: Visit the Google Play Store and check for updates.
• iOS: Open the Apple App Store and install any available updates for Telegram.

3. Adjust Telegram Call Settings

Telegram provides in-app settings that can influence call stability:

• Data and Storage: Go to Settings > Data and Storage to ensure auto-downloads or background processes aren’t hogging bandwidth.
• Call Settings: In some versions, Telegram offers call-related settings. Look for options to reduce data usage or enable peer-to-peer calls.
• Close Background Apps: Ensure no other bandwidth-heavy apps are running, which might disrupt call quality.

4. Disable or Configure VPN/Proxy

VPNs or proxies can help access Telegram in restricted regions but may also cause dropped calls or high latency:

• Temporarily Disable VPN: Check if call quality improves without the VPN or proxy. If it does, consider switching to a more stable service.
• Configure VPN for VoIP Traffic: Some VPNs allow you to prioritize voice/video traffic, reducing lag and dropouts.

5. Free Up Device Resources

Low memory or heavy CPU usage can cause Telegram calls to drop. Consider these steps:

• Close Unused Apps: Force-stop or close background apps that might be consuming resources.
• Clear Cache: For Android users, go to Settings > Apps > Telegram > Storage and tap Clear Cache. iOS users can try offloading the app.
• Restart Your Device: A quick reboot can free up system resources.

6. Troubleshoot Hardware & OS Issues

If the problem persists, the issue might lie with your device:

• Check Microphone & Speaker: Test them with other apps to ensure they function correctly.
• Update Your OS: Keep your Android or iOS device updated for optimal performance.
• Reset Network Settings: On Android, go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth. On iOS, Settings > General > Reset > Reset Network Settings.

7. Reinstall Telegram or Contact Support

If all else fails, you can try these last-resort solutions:

• Reinstall Telegram: Uninstall the app, restart your device, and then reinstall Telegram from the official store.
• Contact Telegram Support: Provide details about your device, OS version, and the specific call issues you’re facing.

Conclusion

Dealing with dropped or failing Telegram calls can be frustrating, but by following these troubleshooting steps—ranging from checking your internet connection to adjusting in-app settings—you can significantly improve call stability. Whether you’re on Wi-Fi or mobile data, consistent performance often boils down to a stable network, updated software, and a well-configured device.

Implement these tips to enjoy smooth, uninterrupted Telegram calls and stay connected with friends, family, and colleagues around the world.